Shipping Information

Shipping Arrangements / Local pickup

Normally we will ship your goods within 2 working days after confirm your payment. And it will take about 2-7 working days to your shipping address via EMS (It depends on how far for the shippment)

For Hong Kong Local Delivery we usually use SF-Express, normally it only take within 2 working days to your hand (SF-Express can also ship to any Convenience store like 7-11 or OK nearby your location)

You are always welcomed to pick up your goods from our shop
Our shop locate on:
G/F, 89 Hollywood road, Central, Hong Kong


有關送貨安排 / 本地取貨

一般來說我們會在確認付款後2個工作日內發貨。 我們通過EMS(特快專遞)需要大約2-7個工作日到達您的送貨地址(這取決於送貨的距離)

對於香港本地遞送,我們通常使用順豐速遞,一般只需2個工作日內到達您的手上(順豐速遞也可以將貨物運到任何便利店,如7-11或OK)

歡迎您隨時從我們的商店領取您的商品
我們的商店位於:
香港中環荷里活道89號地下

Do you ship internationally?

We can ship to Hong Kong, China, Taiwan and most countries in the world. For enquiries, please email (orgonitedeinfini@gmail.com). However, we cannot ship the goods to the mailbox of the post office or the forwarding company’s address.


你們能寄送到世界各地嗎?

一般來說香港、中國、台灣及世界大部分國家我們都能寄送的,如有查詢,可電郵致(orgonitedeinfini@gmail.com)。然而我們不能將貨品託運到郵局信箱或貨運代運公司地址。

Does the price of the item include shipping?

We will charge a limited fixed shipping and packing fee:
Hong Kong and Macau Free Shipping
China – HK$160 (Post Office Express – EMS)
Taiwan – HK$160 (Post Office Express – EMS)
China – HK$60 (airmail registered)
Taiwan – HK$60 (airmail registered)
Other countries – HK$200 (Post Office Express – EMS)


貨品價錢是否包括運費?

我們會收取有限度的定額運費及包裝費:
香港及澳門 免郵費
中國 – 港幣160元 (郵局特快專遞-EMS)
台灣 – 港幣160元 (郵局特快專遞-EMS)
中國 – 港幣60元 (空郵掛號)
台灣 – 港幣60元 (空郵掛號)
世界其他地區 港幣200元 (郵局特快專遞-EMS)

Payment Information

What payment methods are accepted?

We accept Cash, Paypal(Visa,Master), Wechat Pay, Alipay, Bank transfer.

You are welcome to ask for more informations

about the payment methods before you place a order.


接受哪些付款方式?

我們接受現金, Paypal(Visa,Master), 支付寶, 微信支付, 銀行轉賬。

如有任何疑問, 歡迎在下訂單或購買前向我們查詢

Is buying online safe?

Our online store has been securely encrypted with SSL (https).
If you use paypal payment, paypal website has it’s multiple secure encryption.
So you can rest assured to shop on our website.
After SSL encryption (https), all your payment information
will not be stored on our website.


在線購買安全嗎?

我們的在線商店已經使用SSL(https)進行安全加密。
如果您使用Paypal付款,paypal網站更有多重加密程序。
所以你可以放心地在我們的網站上購物。
SSL加密(https)後,您的所有付款信息
將不會存儲在我們的網站上。

How to order & buy

How do I place an order?

You can order via our online shop. You just need to choose what you want to buy and click “add to cart”, and then follow the step after press “checkout”. 

For made-to-order series, or those series that did not shown in our online shop, please contact us for more information.


我如何下訂單?

您可以通過我們的網上商店訂購。 您只需選擇想要購買的商品,然後點擊“添加到購物車”,按“結帳”後跟著步驟處理即可。

對於定別訂製系列或我們網上商店未顯示的系列,請與我們聯繫以獲取更多信息。

How do I Track my order?

We will send a tracking number to your e-mail that you provided in the order form. You can also check the recent order state in “my account” page if you are already registered as our shop member.


如何追踪我的訂單?

我們會發送一個郵件追踪號碼給您 (您在訂單中提供的電子郵件)。 如果您已經註冊為我們的商店會員,您還可以在“我的賬戶”頁面查看最近的訂單狀態。

How to clean the accessory & decorate?

Accessory & decorate cleaning

For most of our accessories and decorates are including silver and special metal type materials, you just need a normal cleaning with a cloth or a dust sweep. Please do not touch water or wash directly with water or it will easy to get quality deterioration.


配件和裝飾清潔

對於我們大多數的配件和裝飾都包括銀色和特殊金屬類型的材料,您只需要用布或灰塵清潔進行正常清潔。 請勿接觸水或直接用水沖洗,否則容易導致質量下降。

Return / Refund / Warranty

Return & Refund Policy

For selfpickup

Normally, our products do not accept returns or refunds unless we have specifically noted.

For Shipping

We will pack very well before mail our products. Normally it will not get damage one the way. But if you receive the goods have been damaged on that day, please tell us on that day, we will send a new one for you by airmail again.

( We reserved the right of final explanation)


退貨或退款政策

在店內購買

通常情況下,我們的產品不接受退貨或退款,除非我們有特別說明。

郵寄

在郵寄我們的產品之前,我們會打包好,通常在運送途中它不會受到傷害。 但如果您收到貨物時發現已經損壞,請於當天通知我們,我們將再次通過航空郵件為您發送一個新的貨物。

(本店保留最終解釋權)

Handmade product warranty

Our hand-made products have basic repair services, but based on the production methods, we can not guarantee that repairs will be made or repaired well. We will try our best but we cannot guarantee them. If necessary, please contact us for inquiry.


手工產品維修及保養

我們的手工製作產品設有基本的保養服務, 但基於製作方式, 我們很難保証修補得到或修補得好, 我們會盡力但我們不能作保証。如有需要修補請先聯絡我們查詢。